F.A.Qs
Booking Appointments
Please use our booking tab (JaneApp) in our main menu to view available times and reserve your appointment time. You can also call, or text, 403.818.4299 to reserve your appointment. A valid major credit card number is required at the time of booking to confirm your reservation.
Booking in advance is recommended to secure your best choice of appointment dates and times.
Please advise us of relevant health conditions at the time of booking and when filling out your health form so that we can offer an experience tailored to your specific needs. KLB is a smoke-free and pet-free environment.
Minimum Age Requirements
KLB welcomes youths when accompanied by a parent or guardian. Health information is required by law from all guests, regardless of age. A parent must provide written permission for massage therapy for youths under 16 years of age and the parent must remain in the room during the massage service.
Cancellation
48-hours notice is required to cancel a KLB service. Please understand that you will be charged 50% of each service price if you change your appointment without the minimum notice.
Check In
Please check in at least 20 minutes prior to your first service to give yourself the necessary time to complete applicable forms. This information helps KLB during your appointment and is stored on a secure system, which is completely separate from our reservations information.
It is important that the health information you provide is complete and accurate. This information is confidential and is required by law for Registered Massage Therapists. This is a request that we now make for aesthetics services as well.
To avoid disappointment, please be on time. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges.
Why do we collect health information?
Health information is collected in order to promote a safe and healthy environment for our guests. Your health information can be updated annually or at your convenience.
Environment
Please help us preserve a tranquil environment by lowering your voice and turning off your cell phone. For the privacy of our guests, cell phones and camera use are not permitted in the treatment area.
• KLB is a smoke-free and pet-free facility.
Gift Cards
KLB Gift Cards are available for purchase and are an excellent way to reward and recognize someone special. Gift Cards can be purchased at the spa, by telephone or online.
Remainders on Gift Cards can be applied to future visits. Gift Cards issued for services and products are protected from price increases for six months from the date of issue. Gift Cards do not include gratuities and cannot be used for this purpose.
What to Bring and Wear
If you are scheduled for a massage please bring comfortable, loose clothing for freedom of movement.
During your treatment your body will be professionally draped at all times so it’s up to you whether you disrobe completely or leave your undergarments on for massage and body treatments.
KLB is not responsible for lost or misplaced items. Valuables are best left at home.
Healthcare Insurance Coverage
Healthcare insurance coverage covers Therapeutic Massages performed by Registered Massage Therapists. A receipt will be emailed or printed; however, clients will be required to submit receipts themselves for reimbursement from their insurance provider. We do not direct bill.
Gratuities
Gratuities are appreciated, at your discretion.
Keep in mind gratuities are not included as part of the insurance receipt and cannot be claimed.